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ABOUT WINE TALK 

 

How do I contact ‘Wine Talk’?

Call: +603 7972 0720

Email: info@winetalk.com.my 

Whatsapp:  017 285 2550 

Customer service hours: Monday - Friday, 10am - 7pm

 

What are your operating hours?

Customer Service: Monday - Friday, 10am - 7pm

Retail Store: Monday - Saturday, 10am - 10pm

Online Store: Forever & Ever

 

BRAND GUARANTEE

1. Authenticity Guaranteed

We only love the good stuff so we'll only sell the good stuff. All our wines, beers and liquors are guaranteed to be 100% authentic and sourced from trusted suppliers only. Should you need to verify the authenticity, ask us and we'll assist you.

 

2. FREE Delivery

While we'd love to waive our delivery fees for all orders, we do need to keep afloat so there's a flat rate of RM12 per delivery and FREE delivery for orders worth RM1000 and above! 

 

3. Happiness Guaranteed 

We believe our products are liquid happiness and if you're not happy, we're not happy. If you find that you've received a damaged bottle or 'corked' wine, let us know and we'll be happy to replace it. 

 

What's a corked wine? 

Corked wine is a term for wine that has become contaminated with cork taint.Cork taint is not simply the taste of a cork, rather it is caused by the presence of a chemical compound called TCA 

Terms: Notification to Wine Talk regarding dissatisfaction should be done within 21 days from receiving your bottle. Send us an email to info@winetalk.com.my or call us at +603 7972 0720, let us know the details and we’ll arrange for a replacement. The bottle sent back should still have its original content as empty bottles will not be eligible for a replacement. Returned bottles must be more than half full for assessment. Wine Talk reserves the right to reject replacement or return of credits due to unreasonable circumstances provided to claim returns.

 

ORDERS, DELIVERIES & PAYMENT

 

What is the minimum order?
There is no minimum order, you can order as little as one bottle!

 

Can I use vouchers for my order?
Yes! If you've received a promotional voucher, you're able to use it according to its conditions. You can only use one voucher per transaction and most vouchers are valid for one time use per user and for a period of one week unless stated otherwise. 
 
What are the delivery fees?

We've got a flat rate of RM12 per delivery across Peninsular Malaysia using our Standard Delivery (2-4 working days). 

Orders worth RM1000 and above are entitled to FREE delivery. 

 

Oh no, it's raining. What now? 

For safety purposes, Wine Talk may not be able to deliver your order through bad weather conditions. Your order will be fulfiiled as soon as it's safe to play outside.

 

How does payment work?
We accept online bank transfer, debit card and credit card, excluding American Express. Upon successful payment, we will process your order accordingly and arrange for the next step: delivery to your doorstep!

 

Why should I trust your service?
Wine Talk takes pride in their expertise of providing an easy way of accessing wines that will safely be delivered to your doorstep. We are made up of more than 10 years of combined experiences with wine and delivery service. In addition to that, Wine Talk guarantees satisfaction for your purchases to ensure a pleasurable buying experience. You can also trust that the site is secured for payment as it uses trusted payment gateways that do not retain information and ensure all details are kept private and confidential.

 

How are my wines delivered?
We use a reputable logistics courier companies which we've trusted over the years for our delivery and shipping requirements. To ensure your wines arrive safely, your wines are packed into specific Wine Talk boxes to fit your shipments comfortably.  

 

How long does it take to have my order delivered and where do you deliver in Malaysia?
We deliver to all major cities and suburbs across Peninsular Malaysia. For remote areas and islands, kindly contact us for confirmation regarding delivery. We guarantee your delivery within 2-4 working days within Klang Valley. We are unable to guarantee specific delivery timings but we will try our level best to have your wines delivered during your preferred time frame.

 

Do you deliver to other countries outside of Malaysia?

Due to tight restrictions and regulations, we're not able to extend our services beyond Malaysian borders. Our products are services are limited to areas within Peninsula Malaysia only.

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Do you guarantee that the wine vintages noted online are the current one available?

While our team of hustlers do their best to ensure that all products are updated with the most accurate vintage details, discrepancies may occur with the arrival of new shipments with new vintages. If you are looking for a specific vintage, please check with our live chat or send us an email at info@winetalk.com.my

 

What happens if I’m not at home during delivery?
Our logistics partner operates from 10am to 7pm, Monday to Friday and on Saturday mornings. They require having someone to sign and receive the parcel upon delivery to your home or office. Alternatively, they may drop it off at your residential residence but this is only done upon request.  Should no one be available to receive your parcel, the delivery company will be in touch to organize a second delivery the following day. Your wines will be kept in an air-conditioned room for a maximum of two days before it’s returned to our office. Should this happen, we will personally schedule for a second delivery with an additional charge for delivery fees. 

 

Can I pay cash on delivery (COD)? 
Yes, you may! If you are within selected areas in Klang Valley, our courier service can deliver and collect your cash payment at the same time. Take note that this is for selected areas at the moment. Place your order online and if you see the Cash On Delivery option on payment page, please choose that option. 

 

Can I pick up my wines from your office/shop?
Yes! We have a retail/lounge at 9-0-7, Danau Business Center, Jalan 3/109F, Taman Danau Desa, 58100 Kuala Lumpur where you can walk-in to make a purchase or self-collect your online orders. 

 

How long can you hold my wine for self-collect? 

If you choose to self-collect your wines, you can pick it up at any time within 30 days of purchase. After 30 days, your purchase will be invalid and the products will be returned to our inventory without a refund.  

 

Can I cancel an order after payment has been placed? 
You may cancel your order within 24 hours of placing it by calling us at +603 7972 0720. Your payment will then be reimbursed either through credit to your account (minus the credit card fees of 3%), or added to your Wine Talk credit for your next order.

 

How do I check my order status? 
Call us at +603 7972 0720 or send us an email for an update on your order status.

 

What if my orders are damaged or lost in delivery?
We advise you to check your wines thoroughly before acknowledging the courier's receipt of delivery. Should you find bottles that are broken or missing, do not accept the delivery. Detail the damage or loss on the courier's delivery receipt, and send them back. You should then call to inform us and we will arrange for a replacement upon verifying your claims with the delivery company.

 

What if one of the wines I received is corked or spoilt? 
Should you find that you have received a corked bottle (which still happens occasionally), please contact us within 21 days of purchase and we'll arrange for a replacement immediately. Do note that the spoilt bottle needs to be returned with 3/4 of its original contents. 

 

Can I have my order delivered to a different address?
Yes, you can! Whether it’s a different location or if you’re looking to send the bottle as a gift, Wine Talk can ensure the necessary is done. All you have to do is provide the alternative address and tick the ‘send as gift’ box. You can always add a message or a gift card and leave us a comment to remove the invoice from your box. A good bottle makes a stellar gift! 

 

Are payments made on your site secured?
Online payments on the site goes through Kiplepay, a renowned payment gateway company. This gateway is trustable and secured, allowing you to make online purchases with ease. In addition to that, any information we receive regarding payment is not stored data and will not be disclosed. Should you want your online account to retain your credit card date for reoccurring payment, kindly get in touch with our team at +603 7972 0720 to obtain the documents for legal purposes.

 

ABOUT WINE

 

How do I find the right wines for me?
You have a few options:

  1. Try our mixed cases to explore a variety of taste, complexity and labels at an affordable price
  2. Go to all wines and make a selection based on country, grape, type or your price range
  3. Ask our wine experts! Send us an email to info@winetalk.com.my and our team of wine geeks will offer you suggestions based on your requirements 

 

I don’t know much about wine, how can I learn more?
If you are interested in learning about wines, we believe the best way is to just keep tasting them! Purchase wines from diferent countries, of different grape varietals and explore them till you find your favorites. Alternatively, have a chat with our wine experts via email at info@winetalk.com.my or sign up for our newsletter to stay in the loop of our wine tasting events. 

 

Can you deliver wines that are not on your wine list?
We will be happy to look for a specific wine request, provided it is available in the Malaysian market. Email the details of your special request to info@winetalk.com.my and we will get back to you on availability and price.

 

What does ‘vintage’ mean?
The vintage year on a wine label is the harvest year of the grapes from which the wine was made. It is also called ‘Millesime’ in French, ‘Cochesa’ in Spanish or ‘Vendemmia’ in Italian. Some wines like Champagnes are made from a blend of different years, this is why they are labelled as ‘Non-Vintage’ (NV).

 

What is the difference between the dry and fruity grape types?
Some grape varietals like Chardonnay or Cabernet Sauvignon Sauvignon are reputed to produce ‘dry’ wines, leaving a dry finish on the palate. However, this does not mean that ‘fruity’ wines are sweet. They are just more aromatic and easier on the palate, much like the Sauvignon Blanc. Many prefer one over the other but if you’re unsure, we recommend you try them both to figure out your palate preference.

 

What are the differences between the wine ‘body’ types?
This represents the strength or tannin levels of the wine. Light-bodied wines are soft, easy-drinking wines, usually un-oaked and low in tannins while full-bodied wines are rich and concentrated, usually containing higher alcohol and tannins. Medium-bodied wines fall somewhere in the middle.

 

What are sulphites and should I be worried about them?
Sulphite is a term used to describe sulphur dioxide and other sulphur derivatives. Sulphites are found in all wines as they are a natural product of fermentation. Sulphur dioxide is added in winemaking to prevent oxidation, kill bacteria and make the wines safer to export. Producers are required to include the phrase "Contains Sulphites" on their labels to alert those who may be allergic, which is approximately 1% of the world’s population. If you are part of that 1% but are still interested in wines, contact us at info@winetalk.com.my and we will be happy to recommend labels suitable to you, made with extremely low sulphate levels.

 

Is it true that wine, especially reds, are good for health?
Many studies have been done regarding the subject, and it’s been found that wine, in moderate quantities, is good for your health. Red wine in particular contains a high level of resveratrol which is an antioxidant which can prevent heart disease. Yay, resveratrol!

 

At what temperature should I serve my wines?
With the hot weather in Malaysia, we recommend a cooler temperature for your wines over the usual 'room temperature' recommended in European countries. White wines should be served at a temperature of 5-7°C, champagnes and rosés around 10°C, and reds around 16-18°C, depending on the body type.

 

I don't have a wine chiller. Can I still store wines at home?
Yes, but not for a very long period of time. You can store your wines without a wine chiller as long as you store them in a cooler room and keep them away from direct sunlight (e.g. a store room or under stairs). White wine can be stored in your fridge and we recommend that you pop your red wine in the fridge for at least 1 or 2 hours before serving them to bring the temperature down to a desired level. However, it would be a good idea for you to invest in a wine chiller if you plan to stock up on good bottles of wine for longer periods of time. You can find good ones on our page here.

 

Where are the wines from the ‘Wine Talk wine list’ being stored?
Some of our wines are kept in a temperature controlled room in our HQ and the bulk of our wines are stored by third party suppliers. They have outstanding facilities designed for storing wines, keeping them in top notch conditions.

 

Can I comment on the wines I received?
Please do! Our aim is not only to sell wines, but to share the experience. You can rate and comment on the specific wine product page itself or drop us comments and feedback at info@winetalk.com.my